Costumer Support Specialist EU (German speaker)

Sentrycs is a leading Counter-UAS company delivering advanced Cyber over RF solutions for drone detection, tracking, identification, and mitigation. Our products support defense, homeland security, law enforcement, critical infrastructure, and public safety customers.

We are seeking a technically strong, German-speaking Support Manager based in Germany to own technical support for our German customers.

Responsibilities:

Technical Support & Incident Management

• Own technical support for Sentrycs systems deployed in Germany, from first response to full resolution
• Act as the first point of contact for technical issues and incidents, remotely and in the field
• Troubleshoot hardware, RF, networking and software issues on-site and remotely
• Escalate and coordinate with Support,