Customer Support Agent (German) - Relocation Support (Riga - Latvia)

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Support Agent in Riga.

Position: Customer Support Agent

Work model: On-site

Location: Riga, Latvia

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start