German-speaking Customer Support Agent

Job Overview

We are looking for a German-speaking Customer Support Agent to provide high-quality assistance to customers in a dynamic international environment. In this role, you will support travelers and partners by handling various service requests, resolving issues, and ensuring a smooth customer experience. You will communicate primarily in German while also using English for internal communication and training. This role offers the opportunity to gain international experience while working remotely from Thessaloniki, Greece.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging in a timely and professional manner.

• Assist customers with booking-related requests, including reservations, cancellations, and modifications.

• Handle payment inquiries, process refunds, and resolve billing issues.

• Manage complaints and provide effective solutions