German-speaking Customer Support Agent

Job Overview

We are seeking a German-speaking Customer Support Agent to join a dynamic international support team. In this role, you will assist customers with travel-related inquiries, reservations, and account support while ensuring a seamless service experience.

This is a remote position based in Thessaloniki, Greece, offering the opportunity to work in a fast-paced environment supporting global customers. The role involves handling inquiries through multiple communication channels and delivering solutions in a professional and customer-focused manner.

Key Responsibilities

• Provide professional support to customers via phone, email, and messaging channels.

• Assist customers with booking requests including new reservations, modifications, and cancellations.

• Resolve payment-related inquiries, refunds, and billing concerns.

• Address customer