Manager Social Media | Commerce Operations & Technology (f/m/x)

Douglas Service GmbH

TASKS WITH IMPACT

• Lead the development and implementation of new features to continuously enhance our social commerce capabilities
• Act as the central interface between IT, operational business units and external technology partners
• Ensure the seamless integration of social commerce solutions into existing systems and business processes
• Identify emerging technologies, market trends and best practices to unlock innovation and growth opportunities for DOUGLAS
• Develop and continuously refine the technical strategy for social commerce in line with overarching business objectives
• Collaborate closely with Marketing, Sales, Customer Service and Product Development to gather requirements and prioritize features
• Manage external technology partners and monitor compliance with agreed deliverables, service level agreements and project objectives
• Partner with the Social Analytics teams to evaluate the performance of social commerce features and identify optimization opportunities
• Derive targeted measures to improve the user experience, increase engagement and maximize return on investment
• Oversee technical projects from requirements analysis and implementation through to successful launch and continuous improvement

YOUR SKILLS

• Degree in Business Informatics, Computer Science, Digital Business, E-Commerce or a comparable field
• Several years of relevant professional experience in social commerce, e-commerce, digital product management or technology-driven business environments
• Strong understanding of digital platforms, system integrations and technical development processes
• Proven experience in managing cross-functional projects and translating business requirements into scalable technical solutions
• Confident communication and stakeholder management skills across technical teams, operational business units and external partners
• Sound knowledge of current social commerce technologies, digital trends and relevant market developments
• Analytical mindset with the ability to evaluate performance data, identify optimization opportunities and derive effective measures
• Structured, proactive and solution-oriented approach combined with strong organizational skills
• Experience in vendor management, service level agreements and the coordination of external technology providers
• Excellent written and spoken English skills with German language skills considered an advantage