Safety Insights & Improvement Manager
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Role
Trust and Safety focuses on proactively managing risks in the EMEA region. The team also makes sure that safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods. Managing Safety risks is key to protecting our platform users (couriers, customers, merchants), and doing so with transparency and fairness is key to building trust with them. We are looking for a Safety Insights & Improvement Manager to support our Global Manager of Personal and Road Safety to scale our strategy and initiatives globally. In this role, you will support the development and execution of safety initiatives that increase safety for all of Wolt's platform users, while building trust through transparent and effective safety practices. You will operate across both strategy and execution—owning key operational programs, identifying risks, and driving continuous improvement in our safety controls.
What You’ll Be Doing
- Analyzing market-level safety trends and incident data, identifying key risk areas, and translating insights into actionable improvements
- Designing and implementing targeted safety initiatives to reduce incidents and improve outcomes for couriers and other platform users
- Collaborating cross-functionally with Product, Support, Legal, Policy, and Operations teams to implement safety improvements at scale
- Optimizing and evolving incident management tools and processes to ensure effectiveness and…